multi session handling
Optimize your resources, remotely support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run
Technician Collaboration
Bring in expert technicians from your team to help with an issue anytime. Need external expertise? Bring in a contractor without adding more licenses to your account
Customizable Chat Support
Communicate with end users in a seamlessly branded experience right from your website – no app download required. Live translation services let agents provide multi-lingual support in remote sessions, regardless of what language they speak.
Provide interruption-free support
Reboots are almost always necessary while troubleshooting. During a Rescue remote support session, you can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.
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Anywhere, Anytime Access
Technicians can access and work on any remote device.
Reduced Downtime
Technicians at the help desk can detect and fix issues even on inactive systems without bothering employees.
Enterprise Grade Security
Offers SSO, permission-based security, IP-login restrictions, multi-factor authentication, etc. to keep your business secure.
Brand Customization
Personalize your customer support by customizing chat tools, calling cards, SDK, etc.
Mobile App
Technicians can download the app on iOS or Android mobile devices to offer technical support to end users remotely.
Seamless Resolutions
Assists in instant troubleshooting and issue resolving using the remote connection.
Robust reporting capabilities
Generates system diagnostic reports on a regular basis to offer key insights to the technicians regarding the system.
Real Time Monitoring
Grant permissions/authority to administrators and technicians at a granular level to monitor their activity in real time.
Customizable Workflows
Ensure end users consent to each Rescue function for extra peace of mind. You can also add custom terms and conditions for end
Integration
With integration partners and open APIs, integration with support & customer engagement systems has gotten simpler.
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Brand Name | GoTo |
Information | GoTo makes IT and business communications easy, so its customers can do what matters most |
Founded Year | 2003 |
Director/Founders | Atila Torok, Mark Goodstein, Marton Anka, Michael Simon, Mo Etesam, Yaron Baitch |
Company Size | 1-100 Employees |
Other Products | GoToWebinar, GoToMeeting, GoToMyPC, GoTo Resolve, LogMeIn Pro |