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LogMeIn Rescue (GoTo)

by : GoTo

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LogMeIn Rescue (formerly GoTo) is a remote support solution that IT teams can use to troubleshoot end user issues on their devices. Rescue allows the IT technician to view, control and run diagnostics on a remote device without bothering the user. Here, technicians can transfer files, configure set... Read more

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LogMeIn Rescue (GoTo) Software Pricing, Features & Reviews

What is Rescue?

LogMeIn Rescue (formerly GoTo) is a remote support solution that IT teams can use to troubleshoot end user issues on their devices.

Rescue allows the IT technician to view, control and run diagnostics on a remote device without bothering the user. Here, technicians can transfer files, configure settings, troubleshoot issues, and resolve problems on the remote connection. Some of the advanced features offered by this software includes high-end security, easy integration, seamless resolution, live reporting, enterprise-grade remote IT support, and much more.

Apart from that, the software also helps in syncing active directories to avoid any duplication of tasks. Moreover, it allows you to record compliance and audit sessions.

Why choose Rescue?

  • Speed: Connect to any device in 20 seconds or less. Solve problems faster by using tools to quickly find and resolve the problem.
  • Intelligence: See what’s happening in real time and use this information to manage your support teams more effectively.
  • Simplicity: We are easy to work with, flexing to meet your unique requirements and pairing with the tools you already rely on.

Benefits of Rescue

  • Multiple Platform Support: Provide instant support to any mobile device or computer (PC, Mac, iOS, and Android).
  • Multi-Session Handling: Handle multiple sessions simultaneously by switching between 10 sessions.
  • Technician Collaboration: Invite additional internal or external technicians to collaborate on the same session.
  • Instant Chat: Communicate with the end users through chat to understand their device-related issues and resolve them quickly.
  • Reboot and Reconnect: Allows IT professionals to reboot and reconnect the system immediately to troubleshoot the issue, even when remote devices are in unattended or safe mode.
  • Active Directory Sync: To avoid duplication of tasks and efficiently manage users across different platforms, Rescue automatically syncs the ‘Active Directory’ users.
  • Recording & Session History: This enables you to automatically record all sessions and make important notes for the same to refer it in the future.
  • Centralized Administration: Centrally manage tasks like creating permissions, and assigning them to other technicians, administrators, etc.
  • Integrations & APIs: Create a seamless workflow by leveraging pre-built, zero-cost integrations with leading ticketing and CRM providers like ServiceNow and Salesforce and plug Rescue into any existing system or process with open APIs.
  • Mobile Support: Technicians can quickly pull system information, remotely control Android devices, and push device configurations when supporting users on mobile. Rescue can also integrate into your iOS or Android apps, making it faster and easier for customers to get access to support.
  • Reporting: Record every session for auditing and compliance, export all session data to any URL, and run the reports you need for full visibility.
  • Interactive Video Support: Helps remove the verbal barrier
  • Customization and Branding: allows you to make the tool your own
  • Administration and Reporting: Enables managers to make smarter decisions

Pricing of Rescue 

Rescue (LogMeIn) price details are available on request at techjockey.com.

Rescue price in India depends on the number of agents you will need licenses for. Please request a call back for subscription-related details and to avail offers on premium packages.

LogMeIn Rescue (GoTo) Pricing & Plans

LogMeIn Rescue (GoTo) price is available on request

Looking for pricing details, customization requirements or have other queries? We are just a click away.
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multi session handling

Optimize your resources, remotely support more users simultaneously by toggling between up to 10 sessions at once, and save time while multiple support processes run

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Technician Collaboration

Bring in expert technicians from your team to help with an issue anytime. Need external expertise? Bring in a contractor without adding more licenses to your account

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Customizable Chat Support

Communicate with end users in a seamlessly branded experience right from your website – no app download required. Live translation services let agents provide multi-lingual support in remote sessions, regardless of what language they speak.

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Provide interruption-free support

Reboots are almost always necessary while troubleshooting. During a Rescue remote support session, you can reboot instantly and reconnect immediately, even if devices are unattended or in safe mode.

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LogMeIn Rescue (GoTo) Features

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Anywhere, Anytime Access

Technicians can access and work on any remote device.

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Reduced Downtime

Technicians at the help desk can detect and fix issues even on inactive systems without bothering employees.

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Enterprise Grade Security

Offers SSO, permission-based security, IP-login restrictions, multi-factor authentication, etc. to keep your business secure.

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Brand Customization

Personalize your customer support by customizing chat tools, calling cards, SDK, etc.

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Mobile App

Technicians can download the app on iOS or Android mobile devices to offer technical support to end users remotely.

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Seamless Resolutions

Assists in instant troubleshooting and issue resolving using the remote connection.

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Robust reporting capabilities

Generates system diagnostic reports on a regular basis to offer key insights to the technicians regarding the system.

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Real Time Monitoring

Grant permissions/authority to administrators and technicians at a granular level to monitor their activity in real time.

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Customizable Workflows

Ensure end users consent to each Rescue function for extra peace of mind. You can also add custom terms and conditions for end

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Integration

With integration partners and open APIs, integration with support & customer engagement systems has gotten simpler.

LogMeIn Rescue (GoTo) Specifications

  • Supported Platforms :
  • Device:
  • Deployment :
  • Suitable For :
  • Business Specific:
  • Business Size:
  • Customer Support:
  • Training:
  • Language:
  • Windows iOS Android MacOS
  • DesktopMobileTabletiPad
  • Web-Based
  • All Industries
  • All Businesses
  • Small Business, Startups, Medium Business, Enterprises
  • Phone, Email, Live Chat, Communities, Forums
  • In Person, Live Online
  • English
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LogMeIn Rescue (GoTo) Reviews

95%

Have recommended this product

Overall Score

5/5
Based on 3 Reviews

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

S

Shalini

Verified reviewer:linkedin_verify

User, IT

Individual

Software user since: 6-12 months

Reviewed on: Jun 12, 2023

5/5

“Rescue By GoTo”

Pros :

Cons :

Switched from : TeamViewer

Reason to switch : Not secure

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

10/10
AG

Arpit Gupta

Verified reviewer:linkedin_verify

Digital Marketer, Marketing and Advertising

501-1000 Employees

Software user since: < 6 months

Reviewed on: Mar 24, 2023

5/5

“Great Collbaoration Tool!”

Pros :

Cons :

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

9/10
YS

Yogita Samial

Verified reviewer:linkedin_verify

Manager, Telecommunication

501-1000 Employees

Software user since: 6-12 months

Reviewed on: Mar 24, 2023

5/5

“Best Remote Support Software”

Pros :

Cons :

Reason to switch : GoTo Rescue is an enterprise-grade remote support tool built for teams of all sizes. It's easy to set up and support customers from anywhere. It's real-time, so you can solve problems faster and to the point. There's no more on-site support!

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

Likely to Recommend

9/10

GoTo Company Details

Brand Name GoTo
Information GoTo makes IT and business communications easy, so its customers can do what matters most
Founded Year 2003
Director/Founders Atila Torok, Mark Goodstein, Marton Anka, Michael Simon, Mo Etesam, Yaron Baitch
Company Size 1-100 Employees
Other Products GoToWebinar, GoToMeeting, GoToMyPC, GoTo Resolve, LogMeIn Pro

Compare LogMeIn Rescue (GoTo) With other Remote Support Software

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LogMeIn Rescue (GoTo)

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LogMeIn Rescue (GoTo) FAQ

A. Rescue remote support software is compatible with Windows, MacOS, Android and iOS operating systems.
A. Yes, Rescue remote support app is available for Android and iOS devices.
A. Rescue remote support solution is completely cloud-based, requiring no deployment or installations.
A. LogMeIn Rescue software pricing is available on request at techjockey.com.
A. Rescue remote support is typically used by organizations of different sizes to offer technical support to their employees as well as customers.
A. Rescue software solution demo is available for free with techjockey.com.
A. Rescue solution offers a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.
A. Rescue offers a remote support experience to end users and employees. Organizations can quickly and easily provide secure, reliable, and consistent support for any device. This results in less downtime and better user satisfaction.

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