Talisma CRM Software Pricing, Features & Reviews

What is Talisma CRM?

Talisma CRM is a top-tier online CRM solution, catering to both the Indian and global markets. It is a comprehensive omnichannel platform, equipping sales teams to engage with customers effortlessly across various communication channels like phone calls, emails, live chat, and social media. It simplifies the management of customer interactions by managing them through into a unified platform and providing control over automated responses to common inquiries.

With this powerful software, users can easily prioritize tickets based on their importance and allocate them to the appropriate teams to ensure a smooth process for customers to track the status of their submitted requests. Additionally, the software offers a range of features including CRM, lead management, workflow automation, chatbot, and more. The software plays a significant role in managing every aspect of the sales cycle, from prospect management to customer acquisition and management, loyalty, and other processes. It integrates insights and data from different sales and marketing sources and helps with decision-making.

Why Choose Talisma CRM?

Talisma CRM, is a powerful customer relationship management software which sets itself apart as a premier choice for businesses in both Indian and global markets. With a comprehensive omnichannel approach, it empowers sales teams to engage with customers across various communication channels, including phone calls, emails, live chat, and social media.

Benefits of Talisma CRM

Customization: Talisma allows easy customization and hence can be integrated with any tools.
Multichannel Support: Talisma CRM incorporates multiple channels of communication like calling, messengers, social media, emails, and text messages.
Ticket Management: Users can prioritize, categorize and assign tickets based on their importance so that they do not lose track of them.
Automation (Rule Engine): Intelligent ticket assignment, time-triggered automation and automatic mail notifications enhance the team’s productivity.
Advanced Reporting and Analytics: Advanced reporting, forecasting, and analytics dashboard offer detailed insights about users' business.
Mobile accessibility: This CRM is available as a mobile application for both Android and iPhone platforms. It enables seamless working across platforms. This is useful for the sales team in the field who can access customer data whenever they want. Everyone can collaborate remotely and stay up to date.
Customer support: Its users get 24/7 customer support to resolve any issues that might arise while working with its modules.
Permission Management: With Talisma CRM, enterprises get access to a set of permissions modules with which they can define access to individual users.
Opportunity Management: A detailed overview of team-wise deals is available with the opportunity management module. You can also monitor stages, quotes of any opportunity.
Workflow Management: It supports visual workflow management for rapid designing and automation of any business process with drag-and-drop and a few clicks.
Case Management: You can monitor multiple cases in queues and define specific escalation and assignment rules for individual teams.
Order Processing: Talisma CRM can be used to manage the lifecycle of the entire order.

Talisma CRM Pricing

Talisma CRM pricing starts from Rs 3300 at techjockey.com.

Talisma CRM price in India may vary based on factors like customization, additional features required, number of users, and the deployment type. Please request a call back for subscription-related details and to avail of offers on premium packages.

Talisma CRM Pricing & Plans

Talisma CRM

- Users
- Monthly

Calculated Price (Exclusive of all taxes)

₹ 1875

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Talisma CRM Features

CRM

Allows you to manage customer interactions, and track leads to improve the growth of your business.

Lead Management

Easily manages the leads from start to end, while optimizing their sales campaigns across multiple channels.

Customer Experience

Offers advanced features to improve customer experience and engagement.

Workflow Automation

Streamlines business processes with automated workflows to reduce manual tasks.

Chatbot

Offers a chatbot to provide real-time assistance and support to improve customer service.

Data Analysis

Provides valuable insights about prospects and helps make informed decisions.

360° Customer View

Offers a comprehensive view of each customer's interactions, preferences, and history for better customer services.

Dashboard

This software offers a dashboard that provides access to all the features and reports.

Talisma CRM Specifications

Supported Platforms :
Device:
Deployment :
Suitable For :
Business Specific:
Business Size:
Customer Support:
Training:
Language:

Windows
DesktopMobile
Web-Based, Perpetual
All Industries
All Businesses
Medium Business, Enterprises, SMBs, SMEs, MSMBs, MSMEs
Email
In Person
English

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Talisma CRM Reviews

Have recommended this product

Overall Score

4.6/5

Based on 9 Reviews

Features 4.7/5

Value for Money 4.7/5

Ease of Use 4.6/5

Customer Support 4.6/5

We love to hear from our buyers!

If you have used the solution already, why not share your thoughts and help others make the right purchase.

Pros

pros_icon “Helps to track interactions, process & progress in work in detail also assignments is an added feature. Very helpful application for internal communication.” Mohammed Asif Shaikh - Nov 28, 2023

pros_icon “Talisma is working smoothly till now. If any issue is faced, then the same has been rectified within less time.” Anita Manikumar - Nov 28, 2023

pros_icon “It enhances user satisfaction through a more streamlined UI, improved data integration, reduced downtime, and a comprehensive audit trail of interactions.” POMPY GHOSH - Nov 27, 2023

Cons

cons_icon “It is helpful. However, a lot of enhancements can be done to better this.” Mohammed Asif Shaikh - Nov 28, 2023

cons_icon “Lack of shortcut keys: The absence of shortcut keys can hinder user productivity and make repetitive tasks more time-consuming.” Girish Sahadeo Naik - Nov 25, 2023

Talisma CRM Video Reviews

“Talisma Powers 80% Digital Transactions at Bharti AXA”

4.8

Review by: Nitin Mehta

“33% Decrease in time to serve customers| Talisma x Bharti AXA Life Insurance's Success Story”

4.8

Review by: neelakshi shalla

“Talisma Drives Bharti AXA’s 360-degree Digital Shift!”

4.8

Review by: Pankaj Gupta

R

Ragavendan

Verified reviewer:

Digital Marketer, IT

501-1000 Employees

Reviewed on: Oct 19, 2023

5/5

“A comprehensive, user friendly and highly customizable CRM”

Talisma CRM is a comprehensive CRM, with all the features required for a Sales & Customer Service CRM. It is user-friendly and very easy to use. Talisma's implementation is very customizable for customers, ensuring that clients get a CRM that integrates perfectly with their organization's IT infrastructure and business processes. Also, Talisma's customer support is top notch, providing quick fixes for any issues clients face. The product is regularly upgraded and evolves dynamically over time, based on changing market requirements and customer feedback. The product upgrade process is very agile, with enhancements coming quickly for customer requirements.

Pros : User friendly and simple to use Highly customizable Contains all the features required for a Sales & Customer Service CRM. It is user friendly and very easy to use Highly customizable CRM for customers, ensuring that clients get a CRM that integrates perfectly with their organization's IT infrastructure and business processes. Top-notch client supports regular product upgrades based on changing market requirements and customer feedback.

Cons : NO CONS

Reason to switch : Talisma CRM ensures easy access to all customer and lead information from multiple channels, on a single platform.

Features

5/5

Value for Money

5/5

Customer Support

5/5

Ease of Use

5/5

PG

POMPY GHOSH

Verified reviewer:

Executive, IT

Software user since: 6-12 months

Reviewed on: Nov 27, 2023

4.3/5

“It is a one stop solution for all interactions created from all platforms.”

While it serves as a centralized hub for managing interactions across various platforms, there's still room for improvement.

Pros : It enhances user satisfaction through a more streamlined UI, improved data integration, reduced downtime, and a comprehensive audit trail of interactions.

Cons : There must be more features in the categorization, which should have some more sections for selecting based on your query for distributor-based. Also Branch caller type, option needs to be introduced so that there is transparency to whom the details are conveyed to.

Reason to switch : It helps to resolve the queries within TAT and also helps to record day-to-day productivity.

Features

4.5/5

Value for Money

4/5

Customer Support

4.5/5

Ease of Use

4.5/5

GS

Girish Sahadeo Naik

Verified reviewer:

Manager, Construction

101-500 Employees

Software user since: 6-12 months

Reviewed on: Nov 25, 2023

4.6/5

“The platform's core functionalities are well-established and readily accessible”

It streamlines case management by facilitating seamless transfers to relevant departments, ensuring swift customer support. Additionally, the contact-based search feature enables users to effortlessly locate past interactions."

Pros : The Talisma team provides resolution very quickly, whenever we are facing Talisma issues. It is working well so far and the basics are available. It also helps in transferring the cases to another dept so that the customer can get a quick response.

Cons : Lack of shortcut keys: The absence of shortcut keys can hinder user productivity and make repetitive tasks more time-consuming.

Features

4.5/5

Value for Money

5/5

Customer Support

4.5/5

Ease of Use

4.5/5

See all Talisma CRM reviews

Talisma Corporation Company Details

Brand Name	Talisma Corporation
Information	A wholly owned subsidiary of Anthology Inc., Talisma Corporation Pvt. Ltd is the leading provider of Customer Relationship Management (CRM) software solutions for a wide range of industries.
Founded Year	1999
Director/Founders	Talisma
Company Size	501-1000 Employees

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Talisma CRM FAQ

Q

Which operating system does Talisma CRM support?

A. Talisma CRM is compatible with windows operating systems.

Q

Is there any Talisma CRM app?

A. Talisma CRM app is available for android and iOS mobile devices.

Q

What is the deployment type of Talisma CRM?

A. Talisma CRM supports cloud deployment.

Q

How much does Talisma CRM cost?

A. Talisma CRM pricing is available on request at techjockey.com.

Q

Who are the potential users of Talisma CRM?

A. Talisma CRM is typically used by enterprises, small and medium businesses for managing customer relationships.

Q

Is there any free trial or demo for Talisma CRM?

A. Talisma CRM demo is available for free with techjockey.com.

Q

Is Talisma CRM free?

A. Talisma CRM offers a free trial. However, the premium plan with advanced features is available at techjockey.com with exciting deals.

Q

How can you download Talisma CRM?

A. Talisma CRM can be installed on-premise or on cloud.

Q

How does Talisma CRM work?

A. Talisma CRM works by centralizing customer data and interactions onto a single, digital platform. It empowers sales and customer service teams to engage with prospects and customers across multiple channels, such as phone calls, emails, live chat, co-browse, and social media. Additionally, the software offers a range of features like workflow automation, CRM, dashboards, chatbot, and more.