Exotel

What is Exotel?

Exotel is a remote-ready cloud-based business phone system to manage telephony, SMS or VoIP communication anywhere across the world. Sales, customer support, operations and collection teams use its industry-customised solutions & patented products to transform engagement efforts across customer journeys. Exotel’s software is quite easy to use and requires minimal infrastructure setup.

By being a cloud-native solution, it can scale capacity to meet sudden customer demand with intelligent call routing, recording, and analytics capabilities. Teams can become more productive through key automations that can respond to L1 queries while it offers performance data to improve results of customer-facing teams and reporting capabilities for better management visibility into day-to-day sales and support operations.

What are the Modules of Exotel Cloud Communication Suite?

Exotel’s cloud communication suite is now further strengthened with major functionalities you need to communicate better with your customers across multiple channels and improve experiences. The best lVR solution system offers a drag-and-drop, dashboard-based solution that you can set up and get started within 30 minutes. For larger, customised configurations in mid- and large-enterprises, it offers a communications platform as a service that allows APIs to link call, SMS and other channels to be linked to the enterprises’ tech stack while Ameyo’s contact centre solution allows your support teams to offer omnichannel customer engagement across popularly used channels.

What is Exotel IVR Software?

Exotel offers an IVR solution that enables businesses of any size and complexity to manage calls effectively. It offers single to multi-level IVR functionalities based on the scope of your services or products that need to be sold or supported for your customers.

With Exotel IVR software, route calls to the right team instantly, and to available agents. In addition, set up the IVR respond automatically to repetitive queries, or track missed calls to schedule callbacks and improve business opportunities. Get started with easy drag and drop call flow builders, voice-bot auto-responders, schedule automated call feedback to improve NPS, and more.

To greet the customer on call, you can add personalized messages and soundtracks. It enables customer service agents to prioritize customer queries by setting automatic responses for repetitive queries. Further, its call analytics feature provides insights into IVR calls generated in a day.

Key Features of Exotel IVR Software

• Single-level IVR: Set up a single-level IVR prompt to route calls to available agents in specific departments.
• Multi-level IVR: Set up self-service prompts to guide callers through extensive branches of menus to match options for customers to select.
• Voice-Bot Auto Responder: Pre-recorded voice messages can be sent to respond to routine responses for customer enquiries into account balance, status of orders, etc.
• Drag-and-drop Call Flow Builder: Build single- and multi-level call flows with a user-friendly and intuitive app builder. You are in control of how you want your calls to flow.
• Automated Call Feedback: Send bulk calls to target customers to seek satisfaction levels from them usually after they have engaged with you through a purchase, subscription or more.

How Exotel IVR Software Works?

As soon as your customers dial the phone number mentioned on your website or any ad, Exotel’s server triggers the IVR prompting the customer to click relevant digits have their query resolved or connected to an agent.

Why Is Exotel IVR Cloud Telephony Solution Important for Your Business?

• Improve efficiency: Using Exotel IVR Software, you can minimize the call handling time and make sure that each of your agents has the right info at hand.
• Go live easily: The setup is quick without the need for additional infrastructure. You can easily integrate it with the existing systems via rest API.
• Improve ROI: You can talk to your customers and collect valuable feedback by tracking and analysing voice conversations.
• Scale endlessly: With Exotel cloud telephony software, you can improve the image of your business and brand loyalty by using tools like automated call routing, IVR and others.
• Become data-driven: Businesses can rate the efficiency and success of their print as well as digital marketing campaigns by analysing each of their call recordings using Exotel IVR solution.

What Is Exotel Call Center Solution?

Exotel cloud call center solution allows you the ability to set it up in minutes, not hours, save significant costs through asset-less architecture, rich call analytics and robust integration with other enterprise tools like your CRM and helpdesk software. This remote ready solution will work on personal devices available with your agents logging in from their homes. Get started from Day 1 and reap the benefits right from the word go. The call center software also helps you customize call flows through a single dashboard.

Major Features of Using Exotel Call Center Software

• Multi-level IVR: Personalize routing for agents to land at the right or closest team or agent and set up auto-IVR responses to routine queries.
• Auto Dialer: Set up calls to target lists of audiences to promote, remind or inform your audiences. The solution calls customers consecutively (when the agent ends a call, Exotel dialer immediately dials the next customer, and so on).
• Unlimited Channels: Unlimited concurrent calls on one number without having to miss them due to channel limitations.
• Call Recording and Analytics: Recordings and detailed campaign analytics for better decision-making.
• Real-Time Call Reporting: Real-time call reporting to avoid missing a customer and solve their queries.
• Automated Calls and SMS: Use automated calls/ SMS for confirming COD orders, customer feedback, and so on.
• Voice-Bot Auto Responder: Save agent time through voice bot to automatically respond to general customer queries.
• Drag-and-drop API Builder: Visual APIs to create both simple and complex IVR functions.

How Exotel Call Centre Software Works?

Exotel call center software connects all incoming calls through the customer-facing number to its a virtual number (Exophone). You can customize entire call flows, set up IVR, routing, voice mail and even SMS options.

What Is Exotel Contact Center Software?

Exotel contact center software combines the features of call center software with an omni-channel approach to create a seamless conversation experience for your experience, without losing the context of customers they are interacting with. The solution works with VoIP and network-based calls.

With Exotel contact centre solution, businesses can have a 360-degree view of every customer query. All queries can be tracked from channels like SMS, live chat, WhatsApp, and more.

Key Functionalities of Exotel Contact Centre Software

• Conditional Call Routing: Routes calls based on customer location, time of the day, customer profile, etc.
• Omnichannel Engagement: One platform to manage voice calls, SMS/ WhatsApp, video conferencing, and so on.
• Multi-level IVR: Series of prompts with personalised welcome message and routing options to reach the right department at the earliest.
• Auto Dialer: Call customers as part of a bulk outreach campaign, consecutively, negating the need of agents having to initiate the next customer call. It is an efficient way to reaching a lot of customers at once.
• Unlimited Channels: No channel constraints while receiving calls from multiple customers at once on a single number.
• Call Recording & Analytics: Record outgoing and incoming calls, get analytics of all calls/ SMS for taking relevant actions.
• Voice-Bot Auto Responder: Exotel international calling app voice bot responds to basic customer queries automatically.

How Can You Benefit from Exotel Contact Center Software?

• Better Customer Experience: Better call data tracking and data being centralised into the CRM or CDP offers better analysis of customer engagement & personalisation.
• Agent Productivity: Centralized location prevents need to switch between apps and screens, saving agents’ time.
• Analytics: Get comprehensive communication-related analytics to improve engagement and ensure agent SLAs are met.
• Scalable: As the solution is cloud-based, add telephony infrastructure in real-time to cater to any sudden surge in call demand.
• Reliable: 99.94% service uptime with 24x7 support assistance & network redundancies

How Does Exotel Contact Centre Software Work?

Exotel’s contact centre solution works for enterprises and SMEs through a dedicated software module that an administrator can access, or integrates with your enterprise through APIs. Set your account up through configurations for IVR, auto-responses, and industry-specific solutions to solve key business communication needs.

Pricing of Exotel Software

Exotel pricing in India starts at INR 5555/ quarter. Exotel IVR software comes with multiple pricing plans and caters to a diverse customer base. Exotel price ranges are:

• Micro: INR 5555/quarter
• Dabbler: INR 9999 /6 months
• Believer: INR 19999 /annum
• Influencer: INR 49499 /annum

Exotel SMS pricing may vary based on factors like a number of recipients, SMS limit, and more. For subscription-related details and exotel discount code on premium packages, please request a call back from our product experts.