Summary: With ICT devices, you can automate tasks like document management and emailing to save costs and boost operational efficiency. Let's dive in to find out...
According to Researchsandmarkets.com, the virtual phone numbers have gained a huge popularity, and this industry is expected to cross over $912 billion by the year 2030....
Summary: Cloud communication platforms are making contact centers more proactive than ever! How is this tech advancement transforming customer service? Let’s find out. Owing to the...
Contacting and maintaining a connection with your customers and prospects has become even more difficult in today’s remote and hybrid working spaces. Businesses and even customers...
In earlier days, everyone, from musicians to journalists, needed an audio recorder to capture sounds. But thanks to the devices around us like desktops, laptops, and...
A well-defined and implemented brand strategy has a direct impact on consumer demands, emotions, and competitive conditions. It is worth remembering that your brand isn't just...
Technology is ever-growing and every day it is getting more sophisticated, allowing for greater flexibility, cost savings, and convenience for a variety of enterprises. Contact centers...
Privacy must be valued. However, there are many situations where you need to record calls to know about the whereabouts of your child or spouse. Hidden...