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Webhook Integration
Active webhook integration facility offered by Servetel, enables accurate business decisions in real-time.
Agent Scheduling
Admins can schedule call routing to agents over the IVR, as per their availability dates on the roaster.
Call Recording
Record customer conversations for monitoring, quality control and performance review.
Call Forwarding
It forwards business calls to the most suitable agent for a query and helps businesses the most out of every opportunity.
Number Masking
Servetel promises complete privacy by offering temporary virtual telephone numbers to both parties.
Call Routing
Callers are connected to the right agent to ensure quick query resolution.
Real Time Analytics
Companies get access to real-time analytics that can be used to track the overall performance of your call centre team.
Live Call Monitoring
Monitor every call between an agent and a customer with the help of a remote admin portal.
SMS Alert
Receive accurate SMS alerts about all received calls and missed calls to grab every business opportunity.
User Friendly
A user-friendly dashboard facilitates intelligent monitoring of the activities and performance of customer service agents.
Real-Time Reports
Real-time reports about customer service helps businesses improve their performance.
CRM integration
Ensure quick communication with prospects and customers using Servetel and CRM integration.
Have recommended this product
Overall Score
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Pros
“The software implementation is smooth and straightforward. Also, it is very user-friendly and easy to use.” Karan Singh - Apr 11, 2023
Cons
“Very unprofessional team. Can increase prices at any time and disconnect services at any time they like.” Abhishek - Dec 11, 2023
“I have been using this software for 2 years but haven’t ever experienced any disadvantages or shortcomings of it.” Ajay Singh - Sep 11, 2022
“Customer support could be improved. Rest, everything is good.” Alia Tripathi - Sep 6, 2022
Brand Name | Servetel Communications |
Information | Servetel Communications Private Limited |
Founded Year | 2017 |
Director/Founders | Karan Chhabra |
Company Size | 1-100 Employees |