With remote access software, users can manage the connected systems and provide support to employees and customers from any location. The cost of travelling for in-person support is cut down, and travelling time is saved.
With the Covid-19 pandemic resulting in most of the employees working from home, the importance of remote desktop services has increased.
TeamViewer, GoToAssist, and AnyDesk are all examples of top remote desktop software used to connect to other devices remotely. These applications allow users to connect with a device like a computer in another location through an internal network or the Internet.
The three top remote desktop access software solutions are discussed in this article to help you decide what suits you the best.
Table of Contents
What is TeamViewer?
TeamViewer is a highly accessible and comprehensive remote access tool that enables users to connect with several workstations remotely. Once you access remote devices and other endpoints, control or maintain them as if they are in front of you.
People can share files and have meetings for collaboration. You do not need technical expertise to operate TeamViewer remote access software.
It works on laptops, PCs, tablets, mobiles and is compatible with Windows, macOS, Android, and iOS. In addition, there are packages for Linux distributions, including a Debian variant that can work with Raspberry Pi.
It has been installed on more than 2.5 billion devices to offer remote support to customers, work remotely with team members, access your devices on the go, and more.
TeamViewer Features
There are continuous monthly updates, and features may differ a bit. The core features of TeamViewer to increase employee productivity and customer satisfaction are:
For Remote Desktop Access and Support
You can access unattended computers, servers, smartphones, point-of-sale devices, or public displays securely with TeamViewer.
- Control any device as if it was in front of you
- Connect to 4k remote desktops
- Connect devices with each other and have cross-platform access
- Provides security and scalability, can be used as a VPN alternative
- Mobile version to access other devices on the go
- Print the documents present on the remote device locally
- Shortcuts for different functions to save time.
For Collaboration
- Offline and online text chats to connect instantly with teams or customers
- HD quality VoIP voice and video remote conferencing sessions
- Record remote sessions in a compressed form
- Manage the information of all connections at one place and know their availability any time
- Quick and secure file sharing from your device or cloud storage.
End-to-End Security for Remote Connections
- Backup to restore data remotely if a disastrous incident takes place
- Malware protection of remote desktop apps against threats like viruses, ransomware, Trojans, rootkits, and spyware.
- Security and privacy capabilities to ensure HIPAA compliance
- A centralized dashboard to manage and monitor your websites, apps, servers, and networks.
For Business Teams
- Support for multi-user sessions
- Integrated service desk ServiceCamp for timely ticket resolutions
- Pre-built apps and scripts or custom solutions to integrate TeamViewer with CRM and other support systems
- Customized TeamViewer modules and portal with your business logo and branding
- Automated TeamViewer deployment to several permitted devices simultaneously through group policy object (GPO) in Active Directory domain
- Set role and group-based user permits and ensure teams have access to relevant channels
- Log incoming and outgoing connections and get complete reports on activities
- A web platform to manage TeamViewer contacts and show connections
- Support for 30 different languages worldwide.
TeamViewer Pricing:
TeamViewer pricing starts from ₹5400 for the support of mobile devices.
What is GoToAssist?
GoToAssist is a cloud-based remote desktop software that enables the connection with other devices on the go. For example, you can send connection codes to your customers and employees, which they enter on a website or a link to get remote support.
With GoToAssist, you can also access unattended servers and devices by running an installer on the remote devices. In addition, it is used by professionals to give fast customer support via screen sharing, mouse and keyboard control, and more.
Users can start a session from their browser or a desktop application. GoToAssist is mainly a remote access software for windows, and most of the features are supported in Mac. You can also connect Android and iOS mobiles via apps.
GoToAssist Features
For Remote Desktop Access and Support
- Easy to access and control remote users’ computer from the browser or desktop app and start online support sessions
- Connect to unattended machines where no user is present on the other end
- Easily navigate between several monitors of the remote user
- Get the connected system’s details like hardware and software configuration
- Screen sharing and chat support on mobile devices.
For Collaboration
- Record support and chat sessions and download as MPEG-4 files
- Transfer your remote session to another person via Email or URL
- Share and receive files securely in live and unattended support sessions
- Shared access to unattended machines in a team.
End-to-End Security for Remote Connections
- Customize access permissions to devices and add new users
- Two-factor authentication for additional security
- Manage numerous users and their access with Single Sign-On (SSO) or one set of credentials
- Active directory connector to manage users and license provisioning.
For Business Teams
- Get and export session reports with details like session duration, notes, and more
- Support for up to 15 sessions at once per user
- Slack integration for better collaboration through messaging
- Supports English, German, French, Italian, Spanish and Brazilian Portuguese.
GoToAssist Pricing:
The monthly subscription for this remote desktop access software is available at Rs 5070 per agent. Mobile add-on costs ₹1470 per month.
Suggested Read: Microsoft Teams Vs Slack: Which is Doing Better with Online Collaboration
What is AnyDesk?
AnyDesk is a remote desktop software solution that can be used to connect with other devices from anywhere, securely and reliably.
For flexibility, it is available as both on-premises and in-cloud solutions. It is compatible with Windows, macOS, iOS, Android, Linux, Chrome OS, Raspberry Pi, and FreeBSD. It works with older OS versions, too, like Windows 7.
IT professionals use this remote pc access software for team collaboration and remote support and anyone looking to connect to other devices on the go. In addition, it can be used to perform data-intensive tasks like video editing and CAD.
AnyDesk Features
For Remote Desktop Access and Support
- Get started quickly with a lightweight 3MB download and connect easily
- High uptime with low latency and instant responses
- High-quality view (60 fps) on both local networks and Internet connections
- Works in areas with poor Internet connectivity (100 kbps)
- Remote rebooting during sessions possible
- Unattended system access on the go with a password setup
- Remote printing for documents and files
- Get details of your contacts and connections with an address book and check online availability anytime.
For Collaboration
- Host real-time online meetings and presentations
- Compress and transfer data between devices efficiently
- Work on the same document as a team
- File transfer via Copy/Paste or transfer tab
End-to-End Security for Remote Connections
- Encryption TLS 1.2 technology to prevent unauthorized access
- Verified connections with asymmetric key exchange encryption
- Access restriction by whitelisting trusted desks
For business teams
- Enterprise network to allow businesses to operate independently
- Centralized access to licenses, session logs, and more
- Customize AnyDesk by adding your brand logo and making other changes for a personal touch
- The automatic rollout of AnyDesk on several devices and custom configuration with MSI package
- Get detailed session and billing information with automated invoicing options
- Support for more than 28 languages.
AnyDesk Pricing: The pricing plans of this remote pc access software start at Rs ₹9,483.00/user. You can also check out the best anydesk alternatives.
Suggested Read: AnyDesk vs TeamViewer: Which is a Better Remote Desktop Software
AnyDesk Vs GoToAssist Vs TeamViewer: Quick Comparison
| Features | AnyDesk | GoToAssist | TeamViewer |
| Remote Control | Yes | Yes | Yes |
| Supported Platforms | Windows, macOS, iOS, Android, Linux, Chrome OS, Raspberry Pi, FreeBSD | Windows, macOS, Android, iOS | Windows, macOS, iOS, Android, Linux, Chrome OS, Raspberry Pi |
| Encryption | 256-bit-AES | 256-bit-AES | 256-bit-AES |
| Possible sessions at a time | What you order | 15 | 15 |
| Supported languages | 28+ | 6 | 30+ |
| Application/Device Management | No | Yes | Yes |
| Diagnostics | No | Yes | Yes |
| Self-Service Portal | Yes | Yes | No |
| Integration | API/SDK | API/SDK | API/SDK |
| Halo Service Desk, HaloITSM, Remote Desktop Manager, TANSS, HaloPSA, etc | Lead Guerrilla, Alloy Navigator, Zendesk, Slack, Vivocha, Vision HelpDesk, Salesforce, Freshdesk, Remedy, Atera, Spiceworks, etc | Azure, Salesforce, Zendesk, Outlook, Avira, JIRA, Spiceworks, Microsoft Intune, etc | |
| Starting Price | ₹9,483 | ₹5,070 | ₹5,400 |
| Slack Integration | No | Yes | No |
| Simultaneous Session | 1 with free and Lite version | Up to 15 | Up to 15 |
TeamViewer Vs GoToAssist Vs AnyDesk: Integration
All three remote access software has APIs for customization and integration into third-party business applications that developers can use.
Team Viewer can be integrated with CRM/Helpdesk software like Salesforce, remote monitoring management systems like Ninja, and IT service management software like MS Teams. In addition, it can be integrated with software like Azure (for user accounts), Sophos (for endpoint management), IBM Maximo (for IoT), and many more.
GoToAssist can be integrated with several other applications like Zendesk, Salesforce, Slack messaging service, Freshservice, Lead Guerrilla, Alloy Navigator, Vivocha, Vision HelpDesk, Atera, Spiceworks, among others.
You can also integrate your email in GoToAssist Service Desk to avoid shuffling between applications. Technicians get email notifications that they can instantly reply to while the sender is notified of things that are underway.
Database integration further helps in saving the data of every session in the form of customized entries into databases. GoToAssist supports Open Database Connectivity (ODBC), like Oracle, mySQL, Microsoft SQL Server, Computer Associates Ingres, and many more.
AnyDesk can be integrated with other applications for IT service management, automated billing/auto invoicing, and collecting session data. Examples include Remote Desktop Manager, TANSS, HaloITSM, HaloPSA, Halo Service Desk, and more.
AnyDesk Vs GoToAssist Vs TeamViewer: Supported Platforms
AnyDesk supports Windows, macOS, iOS, Android, Linux, Chrome OS, Raspberry Pi, and FreeBSD. It works with older versions of the platforms too.
GoToAssist latest version is compatible with Windows 7 with SP3 or above and most of the features are supported in macOS 10.13 and above. On Desktop, the latest version of Chrome, Firefox or Safari are supported.
GoToAssist also supports Android 6.0 and iOS 11 or above. It can work with a stable Internet connection of just 1 Mbps (0.5 Mbps for mobiles).
Suggested Read: Video Conferencing Software | Web Conferencing Software | Screen Sharing Software | Webinar Software
TeamViewer Vs. GoToAssist vs. AnyDesk: Available Support
There are over 30 supported languages in TeamViewer, 6 in GoToAssist, and more than 28 in AnyDesk. TeamViewer and GoToAssist allows 15 sessions at a time. The number of sessions depends on your plan and resources available in AnyDesk.
For support, all the three remote desktop access solutions have email/help desk and phone calling facilities available. Additionally, you can refer to the knowledge base, articles, training videos, user guides and FAQs in GoToAssist. GoToAssist has live support too. For AnyDesk, the chat option is available.
AnyDesk Vs GoToAssist Vs TeamViewer: Company Size
AnyDesk and TeamViewer are usually used in small organizations with 1 to 1000 users.
GoToAssist remote desktop connection app is also used by small and medium-sized businesses. It is also used by many large enterprises for remote support. The most common use of GoToAssist is providing IT support to customers and employees.
Wrapping Up
So, which remote desktop software for PC and mobile are you going to choose? The software you choose must fulfill your remote connection needs for multiple devices, at the same time.
Amongst TeamViewer vs GoToAssist vs AnyDesk, GoToAssist is preferably used by growing businesses because of its scalable features and the support for multiple sessions. It also supports content sharing, Slack integration and chat functionalities to help businesses support their employees and customers in every possible manner.
TeamViewer and AnyDesk are already the established names in the field. However, user-friendly features like transferring sessions to another team member and recording live support sessions are helping GoToAssist become the popular choice among users.
Thank you for your feedback! Soon we will provide you best offers
